Strengths

Quality

Lapiz follows a statistical process control – Statistical Quality Control (SQC), along with quality control methodologies. Sampling methods are defined based on the complexities, skill level and process maturity level. The company’s methodology for monitoring the performance of all work requirements involve the establishment and complete understanding of all client specifications, standards, and policies relevant to the project. These requirements and standards are incorporated in Lapiz’s standard operating procedures and workflow instructions for each project. Each project manager and service provider team working on the specific project then follows this standard operating procedure. The typical sampling standard used by the team for litigation coding projects is ANSI-ASQ. This standard helps determine the Lot size, sample size, accept/reject criteria and accepted quality level.

Turnaround Time

Lapiz operates on a shift basis and maintains adequate trained resources to meet any surge in volumes. The Lapiz team combines both commercial and proprietary software tools to develop innovative solutions that help clients gain and maintain a competitive edge in today's market.

Customer Responsiveness

Lapiz follows a highly customer-centric business model. Its subject experts regularly undergo skill-enhancing and customer-centric training designed to maximize the value of its services. In addition, project-specific training programs are held, in association with customers. The focus, at every stage, is on quality, response time and customer satisfaction.

Confidentiality

Lapiz ensures the highest confidentiality in all its clients’ projects. The company conducts a thorough background check on each of its employees. Further, all the employees enter into a confidentiality and ‘non-complete’ agreement.

Project Management

Lapiz understands that a critical component in a project is the assignment of a qualified project manager, who oversees the project specifications from start to finish. Therefore every project is assigned a project manager with rich experience. The company's hands-on experience with the most demanding projects has ensured that our unique production management cycle has in-built monitoring and control processes at every step, from receipt to delivery. These include:

• Log-in of input details to the inventory tracking system • Input analysis & discrepancies reporting • Maintenance of queries and answers in Decision Log • Production planning, scheduling and execution • Quality control and assurance • Delivery of the work product to the client